Return & refund policy

1. 30-day return window

You have 30 days from the delivery date to return most items purchased from Smart Select LLC for a refund or exchange. Requests submitted after 30 days will be reviewed on a case-by-case basis but aren't guaranteed.

2. Eligibility

To qualify for a return, an item generally needs to be:

• Unused, uninstalled, and in its original condition
• In the original packaging, with any included accessories
• Accompanied by proof of purchase (order number, receipt, or confirmation email)

3. Non-returnable items

A few items can't be accepted back for hygiene and resale reasons once opened, including:

• Screen protectors and camera lens protectors that have been removed from their packaging or applied to a device
• Items marked "final sale" at the time of purchase
• Gift cards

4. How to start a return

To start a return or exchange:

• Contact us at contact@smartselectllc.com or 610-839-0997 with your order number and the item(s) you'd like to return
• We'll confirm eligibility and send you a return authorization along with shipping instructions
• Pack the item securely in its original packaging, including the order number or return authorization on a slip of paper inside the box
• Ship the package to the return address below

Please don't send returns back without contacting us first — items received without a return authorization may take longer to process.

5. Return address

6. Refunds

Once we receive and inspect your return, we'll email you to confirm it's been approved. Approved refunds are issued to your original payment method within 5–7 business days. Your bank or card issuer may take a few extra days to post the refund to your account. Original shipping charges are non-refundable, except where the return is due to our error (wrong or defective item).

7. Exchanges

Want a different color or model instead of a refund? Let us know when you start your return, and we'll ship the replacement as soon as we receive and inspect the original item — or right away if you'd rather not wait, subject to a hold on your payment method for the exchanged item.

8. Damaged or defective items

If an item arrives damaged, defective, or incorrect, contact us within 14 days of delivery with your order number and a photo of the issue. We'll cover return shipping and send a replacement or full refund — whichever you prefer.

9. Return shipping costs

For standard returns (change of mind, wrong size, etc.), the customer covers return shipping. For damaged, defective, or mis-shipped items, Smart Select covers the cost — reach out to us first and we'll provide instructions.

10. Contact